PLEASE NOTE, AS WE ARE SUPPORTING CORONAVIRUS PRECAUTIONS, HIGHLAWN PAVILION WILL NOT BE OPEN THIS WEEK FOR DINING. WE WILL PROVIDE ONGOING UPDATES AS DETAILS AD GUIDELINES DEVELOP. THANK YOU FOR YOUR SUPPORT THROUGHOUT THIS CHALLENGING TIME.
ACTIONS WE ARE TAKING REGARDING THE CORONAVIRUS
UPDATE: Due to state and federal recommendations regarding “social distancing” as it pertains to places of public gathering, any immediately pending events have been postponed. We’ve contacted all those of you with restaurant reservations to notify you of our pause in operations as well. Our dedicated staff have already jumped into action in support of these ongoing changes. We thank our many guests and event hosts who are calmly working with our team of event managers as we help to adjust and reschedule your important happenings to a time that is less fraught with uncertainty. By being flexible and receptive to our clients’ needs, we are already seeing success in the complicated calculus of rescheduling some of life’s most important celebrations to a beneficial time for all. We look forward to the time when we can welcome you all back with us–no matter how soon that day will be, it can’t come soon enough. Our best to you and your families during this time of uncertainty and rapid adjustment.
The health and safety of our guests and employees is extremely important to us. As the coronavirus (COVID-19) continues to cause concern throughout the world, we wanted to share some of the actions that we are taking to help protect both you and our employees.
As this situation continues to evolve, we are closely monitoring guidance from the Centers for Disease Control and Prevention (CDC) and local health officials. We will continue to rely on their recommendations and expertise to inform our decisions.
As a restaurant and event facility, many of the precautionary procedures recommended by the Centers for Disease Control and local health officials, are already regularly followed in keeping with our health and cleanliness practices. Such policies include the mandating of our staff to practice frequent thorough handwashing, regular sanitizing of high-touch areas, and monitoring of employees for signs of illness.
We have reinforced our ethic with our staff that the best thing any employee can do to help their team when beginning to feel ill is to opt out of coming to work. The top down policy, in this time–and always, is that no one should work sick in our establishment. We are regularly monitoring all employees for signs of fever, cough, and other indication of potential illness and maintaining an open discussion with them about any potential concerns of exposure.
Further, the frequency of our cleaning and sanitizing schedule of our housekeeping staff has been increased as an additional precautionary measure utilizing CDC approved sanitizers in a thorough and ongoing manner.
For our guests, we encourage the same level of vigilance to monitoring their health and due consideration for fellow attendees of an event. For anyone feeling ill or who has an inclination that they are potentially falling sick (or has concern that they may have been exposed to a virus) we strongly request opting out of coming to a public gathering, erring on the side of caution. For anyone originating from a known exposure cluster area, either inside or outside of the country, we urge your choosing to opt out of attending an event of with us. Discretion in these instances is thoughtful to all involved. Even if you’ve booked a reservation or RSVP’d to an event, we as a venue will appreciate your sense of caution and we’re certain your event’s host will receive your cancellation of attendance with appreciation for your thoughtfulness.
However unlikely, we also encourage any guest who has visited us recently and are now showing indications of possible Coronavirus illness to contact us immediately and report the specifics to our management so that we can take proper action for the safety of our guests and staff.
In this time of concern, we appreciate everyone’s sense of caution and extra vigilance so that we are able to still effectively provide positive, celebratory experiences for our guests and be a place where joy and fun can be had by all. By all of us doing our part and being considerate of others, everyone can benefit with having a little bit better peace of mind in knowing that care for health and safety is not overlooked.
All of us at here understand that this issue is cause for concern to many, and we offer our deepest sympathies to those who have already been affected. Rest assured that as circumstances continue to develop, one thing will remain the same: We will make our decisions with the health and well-being of our guests, employees and the communities in which we live and work as our highest priority.
Thank you all for helping us to continue to be a place of gathering for life’s special moments.
For additional information or questions regarding a specific event, please call us at 973.731.3463 or complete the form below.